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Recently, search engineer Maureen Heymans discovered a problem with "Cindy Louise Greenslade." The algorithm figured out that it should look for a person -- in this case a psychologist in Garden Grove, California -- but it failed to place Greenslade's homepage in the top 10 results. Heymans found that, in essence, Google had downgraded the relevance of her homepage because Greenslade used only her middle initial, not her full middle name as in the query. "We needed to be smarter than that," Heymans says. So she added a signal that looks for middle initials. Now Greenslade's homepage is the fifth result.