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At 8:46 on the morning of September 11, 2001, the United States became a nation transformed. The 9/11 attacks were a shock, but they should not have come as a surprise. Islamist extremists had given plenty of warning that they meant to kill Americans indiscriminately and in large numbers. Although Usama Bin Ladin himself would not emerge as a signal threat until the late 1990s, the threat of Islamist terrorism grew over the decade. Until 1997, the U.S. intelligence community viewed Bin Ladin as a financier of terrorism, not as a terrorist leader. In February 1998, Usama Bin Ladin and four others issued a self-styled fatwa, publicly declaring that it was God’s decree that every Muslim should try his utmost to kill any American, military or civilian, anywhere in the world, because of American "occupation" of Islam’s holy places and aggression against Muslims. The 9/11 attacks on the World Trade Center and the Pentagon were far more elaborate, precise, and destructive than any of these earlier assaults. But by September 2001, the executive branch of the U.S. government, the Congress, the news media, and the American public had received clear warning that Islamist terrorists meant to kill Americans in high numbers. The history, culture, and body of beliefs from which Bin Ladin shapes and spreads his message are largely unknown to many Americans. Seizing on symbols of Islam’s past greatness, he promises to restore pride to people who consider themselves the victims of successive foreign masters. He uses cultural and religious allusions to the holy Qur’an and some of its interpreters. He appeals to people disoriented by cyclonic change as they confront modernity and globalization. His rhetoric selectively draws from multiple sourcesâ€â€Islam, history, and the region’s political and economic malaise. By September 11, 2001, al Qaeda possessedDuring 2000, President Bill Clinton and his advisers renewed diplomatic efforts to get Bin Ladin expelled from Afghanistan. They also renewed secret efforts with some of the Taliban’s opponentsâ€â€the Northern Allianceâ€â€to get enough intelligence to attack Bin Ladin directly. Diplomatic efforts centered on the new military government in Pakistan, and they did not succeed.The efforts with the Northern Alliance revived an inconclusive and secret debate about whether the United States should take sides in Afghanistan’s civil war and support the Taliban’s enemies. The CIA also produced a plan to improve intelligence collection on al Qaeda, including the use of a small, unmanned airplane with a video camera, known as the Predator. During the spring and summer of 2001, U.S. intelligence agencies received a stream of warnings that al Qaeda planned, as one report put it, “something very, very, very big.â€? Director of Central Intelligence George Tenet told us,“The system was blinking red.â€? The day began with the 19 hijackers getting through a security checkpoint system that they had evidently analyzed and knew how to defeat.Their success rate in penetrating the system was 19 for 19.They took over the four flights, taking advantage of air crews and cockpits that were not prepared for the contingency of a suicide hijacking. Nonetheless, there were specific points of vulnerability in the plot and opportunities to disrupt it. Operational failuresâ€â€opportunities that were not or could not be exploited by the organizations and systems of that timeâ€â€included
- leaders able to evaluate, approve, and supervise the planning and direction of a major operation;
- a personnel system that could recruit candidates, indoctrinate them, vet them, and give them the necessary training;
- communications sufficient to enable planning and direction of operatives and those who would be helping them;
- an intelligence effort to gather required information and form assessments of enemy strengths and weaknesses;
- the ability to move people great distances; and
- the ability to raise and move the money necessary to finance an attack.
The missed opportunities to thwart the 9/11 plot were also symptoms of a broader inability to adapt the way government manages problems to the new challenges of the twenty-first century. Action officers should have been able to draw on all available knowledge about al Qaeda in the government. Management should have ensured that information was shared and duties were clearly assigned across agencies, and across the foreign-domestic divide. There were opportunities for intelligence and law enforcement to exploit al Qaeda’s travel vulnerabilities. Considered collectively, the 9/11 hijackers
- not watchlisting future hijackers Hazmi and Mihdhar, not trailing them after they traveled to Bangkok, and not informing the FBI about one future hijacker’s U.S. visa or his companion’s travel to the United States;
- not sharing information linking individuals in the Cole attack to Mihdhar;
- not taking adequate steps in time to find Mihdhar or Hazmi in the United States;
- not linking the arrest of Zacarias Moussaoui, described as interested in flight training for the purpose of using an airplane in a terrorist act, to the heightened indications of attack;
- not discovering false statements on visa applications;
- not recognizing passports manipulated in a fraudulent manner;
- not expanding no-fly lists to include names from terrorist watchlists;
- not searching airline passengers identified by the computer-based CAPPS screening system; and
- not hardening aircraft cockpit doors or taking other measures to prepare for the possibility of suicide hijackings.
The civilians, firefighters, police officers, emergency medical technicians, and emergency management professionals exhibited steady determination and resolve under horrifying, overwhelming conditions on 9/11.Their actions saved lives and inspired a nation. Since 9/11, the United States and its allies have killed or captured a majority of al Qaeda’s leadership; toppled the Taliban, which gave al Qaeda sanctuary in Afghanistan; and severely damaged the organization.Yet terrorist attacks continue. Even as we have thwarted attacks, nearly everyone expects they will come. How can this be?
- included known al Qaeda operatives who could have been watchlisted;
- presented passports manipulated in a fraudulent manner;
- presented passports with suspicious indicators of extremism;
- made detectable false statements on visa applications;
- made false statements to border officials to gain entry into the United States; and
- violated immigration laws while in the United States.
The problem is that al Qaeda represents an ideological movement, not a finite group of people. It initiates and inspires, even if it no longer directs. In this way it has transformed itself into a decentralized force. Bin Ladin may be limited in his ability to organize major attacks from his hideouts.Yet killing or capturing him, while extremely important, would not end terror. His message of inspiration to a new generation of terrorists would continue.
Because of offensive actions against al Qaeda since 9/11, and defensive actions to improve homeland security,we believe we are safer today. But we are not safe.We therefore make the following recommendations that we believe can make America safer and more secure. No president can promise that a catastrophic attack like that of 9/11 will not happen again. But the American people are entitled to expect that officials will have realistic objectives, clear guidance, and effective organization. They are entitled to see standards for performance so they can judge, with the help of their elected representatives, whether the objectives are being met. In October 2003, Secretary of Defense Donald Rumsfeld asked if enough was being done “to fashion a broad integrated plan to stop the next generation of terrorists.â€? As part of such a plan, the U.S. government shouldThe strategy we have recommended is elaborate, even as presented here very briefly.To implement it will require a government better organized than the one that exists today, with its national security institutions designed half a century ago to win the Cold War. Americans should not settle for incremental, ad hoc adjustments to a system created a generation ago for a world that no longer exists. We call on the American people to remember how we all felt on 9/11, to remember not only the unspeakable horror but how we came together as a nationâ€â€one nation. Unity of purpose and unity of effort are the way we will defeat this enemy and make America safer for our children and grandchildren. We look forward to a national debate on the merits of what we have recommended, and we will participate vigorously in that debate.
- Define the message and stand as an example of moral leadership in the world. To Muslim parents, terrorists like Bin Ladin have nothing to offer their children but visions of violence and death.America and its friends have the advantageâ€â€our vision can offer a better future.
- Communicate and defend American ideals in the Islamic world, through much stronger public diplomacy to reach more people, including students and leaders outside of government. Our efforts here should be as strong as they were in combating closed societies during the Cold War.
- Expect less from trying to dry up terrorist money and more from following the money for intelligence, as a tool to hunt terrorists, understand their networks, and disrupt their operations.